Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Scalex AI website, your application for a strategy or discovery call, and your participation in the Scalex AI Inner Circle and any related coaching, training, software, community or support (together, the "Services"). "Scalex AI", "we" and "us" refer to the operator of these Services; "you" refers to the person using them.

By using this website, submitting an application, booking a call, or enrolling in a program, you confirm that you have read, understood and agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 18 years old and able to enter into a binding contract to use the Services. By using them, you confirm that you meet those requirements and that the information you provide is accurate and your own.

2. Applications and calls

Submitting an application does not create any obligation on either side. We may accept or decline any application, and may cancel or reschedule a call, at our discretion and for any reason. Likewise, attending a call does not obligate you to purchase anything.

Calls are for discussing whether the program fits your situation. If you book a time, we ask that you attend it or cancel in advance; repeated no-shows may result in us declining to reschedule.

3. Enrolment, fees and payment

Prices, inclusions, payment schedules and the duration of any program are those disclosed to you in writing at the time of purchase. When you enrol, you may be asked to accept a separate program or purchase agreement. If anything in that agreement conflicts with these Terms, that agreement controls for the subject it covers.

You are responsible for any taxes, bank fees, currency conversion costs and payment-processor charges that apply to your purchase. If a scheduled payment fails or is reversed, we may suspend your access until the balance is settled.

4. Refunds and cancellation

Refund and cancellation rights are those stated in the purchase or program agreement you accepted at checkout, together with any rights you have under the consumer-protection laws that apply to you. No refund terms are created, extended or implied by this website, by marketing material, or by anything said on a call. If you are unsure what applies to your purchase, contact us at the address below before enrolling.

5. No earnings guarantee

The Services are educational and advisory. We do not guarantee any level of earnings, sales, commissions, business growth or financial result, and nothing on this website or in the program should be read as a promise of income. Any figures, testimonials, screenshots or case studies reflect the experience of specific individuals and are not typical results.

Please read our Income Disclaimer, which forms part of these Terms.

6. Not professional advice

We are not your financial advisor, accountant, lawyer or tax agent, and nothing in the Services is financial, investment, legal or tax advice. You are responsible for your own business decisions and for seeking qualified professional advice where you need it.

7. Third-party platforms

The Services discuss building an operation on platforms we do not own or control — including TikTok, TikTok Shop, affiliate programs, marketplaces, payment providers and AI tools. Those platforms set their own rules, fees, eligibility criteria and content policies, and they can change or enforce them at any time, including by restricting, suspending or closing accounts.

Complying with each platform's terms is your responsibility. We do not control and are not responsible for any platform's decisions about your account, your content or your payouts.

8. Program materials and intellectual property

All course material, recordings, templates, prompts, workflows, software, documents and other content provided through the Services remain our property or that of our licensors. On enrolment you receive a personal, limited, non-exclusive, non-transferable licence to use them for your own business for as long as your access is active.

You may not copy, resell, sublicense, publish, distribute or share the materials, share your access credentials, or record, reproduce or republish calls, community discussions or sessions, without our written permission.

9. Community conduct and acceptable use

Where the Services include a community, group chat or live sessions, you agree not to harass or abuse other members or staff, not to pitch, recruit or advertise to members without permission, not to share other members' private information or screenshots outside the community, and not to post unlawful, misleading or infringing content.

You also agree not to misuse the website itself — including attempting to break, probe or overload it, scraping it, or submitting false information through our forms.

10. Confidentiality

Members share revenue figures, suppliers, product choices and personal circumstances inside the community in confidence. Treat what you see there as confidential and do not republish it outside the community.

11. Communications

When you submit an application you give us your phone number and email so our team can reach you about that application and your call, including by text message, phone and email. Message frequency varies, and message and data rates may apply. You can opt out of marketing messages at any time — reply STOP to texts or use the unsubscribe link in any email. We may still send you messages necessary to administer a purchase or a booked call. How we handle your data is described in our Privacy Policy.

12. Suspension and termination

We may suspend or end your access to the Services if you breach these Terms, if a payment fails or is reversed, or if your conduct harms other members, our staff or the program. Where the breach is serious — such as sharing paid material or abusing other members — we may do so immediately and without refund, except where the law or your purchase agreement requires otherwise.

You may stop using the Services at any time; stopping does not by itself cancel payment obligations already incurred under your purchase agreement.

13. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties not expressly stated here, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that they will produce any particular outcome for you.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for lost profits, lost revenue, lost data, lost business opportunity, or any indirect, incidental, special or consequential damages arising from the Services, even if we were advised such damages were possible. To the fullest extent permitted by law, our total liability for any claim relating to the Services is limited to the amount you actually paid us in the twelve months before the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for fraud, and nothing limits rights you have under mandatory consumer-protection law.

15. Indemnification

You agree to indemnify and hold us harmless against claims, losses and reasonable legal costs arising from your use of the Services, your content, your business activities, or your breach of these Terms or of a third-party platform's rules.

16. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the current version, and material changes will be posted on this page. Continuing to use the Services after a change means you accept the updated Terms. Changes do not retroactively alter the purchase agreement already in force for an existing enrolment.

17. Governing law and disputes

These Terms are governed by the laws of the jurisdiction in which Scalex AI maintains its principal place of business, without regard to conflict-of-law rules, and the courts of that jurisdiction have exclusive jurisdiction over any dispute — except where mandatory law entitles you to bring proceedings, or requires them to be brought, where you live.

Before starting formal proceedings, please contact us at the address below so we can try to resolve the matter directly.

18. General

If any provision of these Terms is found unenforceable, the rest remains in force. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms without our consent; we may transfer ours in connection with a merger, acquisition or sale of assets. These Terms, together with the Privacy Policy, the Income Disclaimer and any purchase or program agreement you accepted, are the entire agreement between us about the Services.

19. Contact

Questions about these Terms: joinscalexai@outlook.com.